Chapter 10

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The new people aren't very quality-oriented.

They don't think that there's any reason to write correctly, they watch movies on telephones and listen to music in grainy mp3s. They wouldn't even think of dressing well under any circumstances.

Of course, that's just the changing world, and all of the above sounds like the old-people grouching that it is. But, would you want someone with an anti-quality attitude to be working on your teeth? Would you want them to structure your insurance or build your tires or do your surgery?